Join us to connect with and learn from experts and peers in the games industry
The experience you deliver to your players — and therefore the success of your game — is determined by many different factors.
How you support your players when issues arise and what you do to keep your community safe and healthy have become increasingly important throughout the past decade. The PX Peer Group is a space for player experience professionals to come together to tackle challenges related to these topics.
Hosam leads CX Transformation Strategy for PartnerHero, advising companies on customer experience and AI tool selection, implementation, and administration. A noted Zendesk expert, Hosam was the founder of SupportOps, a CX tooling implementation and optimization agency that was acquired by PartnerHero late 2022.
Rob is the owner and founder of CXENTIAL, specialized in helping gaming companies optimize their outsourcing strategy on areas like Player Support, Community Moderation, QA, and Localization. He was previously Chief Revenue Officer for the CX outsourcing firm 5CA and he leverages 18 years of experience working with the gaming industry.
One of the most effective ways to make sure your support tool stack is optimized to deliver an amazing player experience is to call in the experts. PartnerHero has optimized help desk solutions for brands like Snap, Blockchain, and more. In addition to managed help desk services, we're also a full-service outsourcing company, delivering player experience, software quality assurance, trust & safety, and community moderation services.
