Outsourcing built on trust, not transactions

Our Solution Designers will work with you to determine the headcount, channels, technology, and setup you need to achieve your goals and build a sustainable relationship that lasts.

  • Customer Support
  • Trust & Safety
  • AI and Automation

Looking to connect about your career?

If you're interested in our careers, or applying for a job, please email us at careers@partnerhero.com

Have something to offer?

If you're a vendor, or want to explore a partnership please contact us at info@partnerhero.com

Work with us!


Need help with something else?

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"Thanks to PartnerHero, our growth has been remarkable and we are extremely grateful for their role in our success."

Ines Elyseu

Customer Support Manager

"It was so nice to be able to work with someone with true expertise in the space who could confirm that we were doing the right things."

Megan Quinn

Chief of Staff

"PartnerHero is our path to deliver future scale."

Spencer Starley

Sr. Director of Client Experience & Support Operations

We are developing careers internally because of PartnerHero.

Gwyn Krueger

VP of CX and Operations

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Outcome-based teams
A brand-aligned team of CX professionals enhanced with back-of-house AI assistance capabilities that drive optimization and precision-driven results.
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    Professionally trained, brand-aligned associates
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    24/7 support capability in 50+ languages
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    Professional enablement including QA, Training and WFM
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    AI-enabled assistant technology
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    100% automated Quality Assistance
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    Outcome-based pricing
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    Business insights and VoC dashboard
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    Omnichannel Gen-AI Automation
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    Professional knowledge base management
Augmented AI
A highly trained team of CX professionals combined with transformative omnichannel Gen-AI capabilities that allows businesses to scale without increasing costs.
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    Professionally trained, brand-aligned associates
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    24/7 support capability in 50+ languages
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    Professional enablement including QA, Training and WFM
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    AI-enabled assistant technology
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    100% automated Quality Assistance
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    Outcome-based pricing
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    Business insights and VoC dashboard
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    Omnichannel Gen-AI Automation
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    Professional knowledge base management

Outsourcing done right

At PartnerHero, every partnership begins with genuine communication about your needs. Our Solution Designers collaborate with you to identify the right headcount, channels, technology, and setup to help you reach your goals and build a lasting relationship.

Quality-focused

Integrated QA on all programs, plus 100% QA and quality guaranteed on all Augmented AI programs.

Built-in WFM

Professional workforce management to optimize your team's time and ensure you’re always covered.

Award-winning training

Custom training for all new launches, and ongoing up-leveling for your team.

Global, 24/7 teams to support your business

Our customer support experts work all over the globe, ready to help you scale your business whenever and wherever you need it. With 24/7 support and over 50 languages, they’ve got your customer base covered.

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Comprehensive wellness, including access to mental health care and regular company-wide wellness initiatives.
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Magnet employer status attracts the highest performing associates.
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Award-winning learning and development programs to help associates continually improve and develop.
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Competitive salary, benefits, and company culture.

Full-spectrum support

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Ecommerce customer support

We understand the importance of fast, efficient customer support delivered in your brand’s voice. PartnerHero can handle daily support tasks, integrate generative AI into your solutions, and manage the surges that come with e-commerce.

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SaaS customer support

SaaS support comes with unique challenges, and our teams are experts in handling them. From product onboarding to step-by-step assistance, we help SaaS partners excel—even guiding customers from free to paid tiers.

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Technical customer support

Supporting a technical product takes a lot of dedication and appreciation for hiring the right people. Our TA team works relentlessly to source highly competent technical talent with a people-first mindset and the empathy required for the job.

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Brand-forward product customer support

Building a product brand is a huge undertaking. We know how important it is to maintain a cohesive and positive customer experience. We source and hire associates who are already aligned with your brand industry and excited to engage with your customers.

Loved by more than 250 brand-forward businesses

PartnerHero is trusted by more than 250 brand-forward companies who trail blaze the way in their industry every day. We love helping them get there with excellent customer experiences and memorable on-brand operational support.

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