An operations outsourcing partner who gets ecommerce

Scale your CX operations with seamlessly integrated AI, expert implementation, and talented teams.

  • Customer Support
  • Trust & Safety
  • AI and Automation

Looking to connect about your career?

If you're interested in our careers, or applying for a job, please email us at careers@partnerhero.com

Have something to offer?

If you're a vendor, or want to explore a partnership please contact us at info@partnerhero.com

Work with us!


Need help with something else?

For job seekers ->For vendors or suppliers ->

"Thanks to PartnerHero, our growth has been remarkable and we are extremely grateful for their role in our success."

Ines Elyseu

Customer Support Manager

"It was so nice to be able to work with someone with true expertise in the space who could confirm that we were doing the right things."

Megan Quinn

Chief of Staff

"PartnerHero is our path to deliver future scale."

Spencer Starley

Sr. Director of Client Experience & Support Operations

We are developing careers internally because of PartnerHero.

Gwyn Krueger

VP of CX and Operations

left arrow
right arrow

Solutions tailored for innovative ecommerce brands like yours

Get specialized customer support from teams with deep expertise in customer-focused, brand-aligned support that keeps your customers coming back for more.

scale on demand icon
Scale on demand

We’ll implement optimizations to help you scale seamlessly as your business grows.

shopper savvy teams icon
Shopper-savvy teams

Get specialized customer support from teams with deep expertise in how customers engage with ecommerce brands.

proven savings icon
Proven savings

Outsource key functions and focus resources on what matters most—innovating and growing your core business.

elevated cx icon
Elevated CX

Our trained experts will help improve engagement for happier, more engaged customers.

tech driven solutions icon
Tech-driven solutions

We use Crescendo AI's advanced AI technology to streamline processes and optimize efficiency.

partnership approach icon
Partnership approach

PartnerHero is more than a service provider—we collaborate with you every step of the way to achieve your business goals.

Image of AI technology and CX agents working together to improve CX for ecommerce customers

Improved CX outcomes with Augmented AI

Ecommerce Webflow Template -  Poppins
Optimized AI technology included

Our partners receive seamlessly integrated AI capabilities from Crescendo's proprietary Augmented AI suite of tools.

Unlike most tech-enabled BPOS, our Augmented AI seamlessly blends human and AI agents for an experience that incentivizes great outcomes for customers—including guaranteed cost reduction over time.

CX support everywhere you are

Ecommerce Webflow Template -  Poppins
24/7 in more than 50 languages

With 24/7 availability and 50+ languages supported, PartnerHero offers exceptional Customer Experience solutions where and when you need them.

illustration of a globe with all the languages partnerhero supports including: Hindi, Mandarin, Afrikaans, German, English, Portuguese, Japanese, and Spanish

"PartnerHero is more than just a BPO to us. They own the entire onboarding process and have allowed us to scale our business needs. They understand our culture, which enables us to level up the service and support we can provide our customers."

Bhav Raju

Senior Manager of Customer Happiness Operations

"We really see this as a partnership. We don’t see it as "Their team, they handle everything." It’s been an excellent experience."

Alex Canedo

Director of Operations